help@phonixhearing.com
888-841-1440
In order to maintain affordable rates and lower overhead, we work closely with a reputable manufacturer. We sell the same high-quality devices as an audiology facility, but for thousands less because we buy our hearing aids in bulk and don’t have the expense of a physical presence.
All of our hearing aids, remotes, and connectors come with a full 24-month manufacturer’s warranty, which covers manufacturing defects.
Warranty claims will not be valid if the Phonix device has been modified or damaged by the user, if the serial number has been altered, or if repairs have been made without the consent and knowledge of Phonix. Device loss or user damage are not covered under warranty.
If you are not 100% satisfied with your hearing aid(s), you can return them to us within 30 days of receipt for a full refund.
Once we receive the hearing aid(s) back in our office, and provided that the hearing aid(s) are still in good condition, a member of our team will contact you in regards to the status of your refund.
Please do not send your hearing aids back to Phonix without a return authorization.
To start a return, please contact our team who will supply you with a return authorization.
