Refund and Returns Policy

If you are not 100% satisfied with your hearing aid(s), you can return them to us within 30 days of receipt for a full refund.

Once we receive the hearing aid(s) back in our office, and provided that the hearing aid(s) are still in good condition,  a member of our team will contact you in regards to the status of your refund.

Returning

If you are returning your hearing aids because they have stopped working, troubleshooting may resolve the issue. Please consult our troubleshooting guide and do the following checks:

• Clean the earwax guards, microphones, and tubes (if applicable)
• Make sure the device is switched on and is not set to the Telecoil function

If you have done all of the above checks and are still experiencing trouble with them, please contact us (888-841-1440) or email us at help@phonixhearing.com, and we’ll do our best to help you benefit from the devices, as well as provide you with a Service Request Number in the case that you do need to send them back. Your return order must have a Service Request Number in order for it to be processed. Please contact Phonix prior to mailing back your devices to obtain your Service Request Number and return information.

Other information:

The 30 day trial period will start the day your devices are delivered to you. If you decide to return a product, the mailing date should be no later than 30 days after the date they were delivered to you. Keep in mind that we do not cover the return shipping fees. Expedited shipping purchased at the point of sale is not subject to refund. Also note that for international orders, we will not be able to cover shipping and customs costs (if applicable).

Note: the returns policy will not apply if an Phonix device has been modified or damaged, if the serial number has been altered, or if repairs have been made without the consent and knowledge of Phonix. In such case, you will be billed for the full amount of the device. Any promotion is contingent on the hearing device(s) being kept within the 30 day trial period. Any returned hearing device(s) are not subject to a) any monetary value based on the discounted amount applied to the original purchase b) all promotional gift(s) must be returned as part of the 30 day trial period for a valid refund.

Warranty

All of our hearing aids, remotes, and connectors come with a full 24-month manufacturer’s warranty, which covers manufacturing defects. 

If your device stops functioning correctly please see our repair page for more information about repairs.

Warranty claims will not be valid if the Phonix device has been modified or damaged by the user, if the serial number has been altered, or if repairs have been made without the consent and knowledge of Phonix. Device loss or user damage are not covered under warranty.